Shipping & Return Policy

Thank you for shopping with Sue's Botanicals. Below you'll find information about shipping times, return eligibility, refunds, and what to do if there's an issue with your order.

Shipping Information

Economy Shipping

Orders $50 and over: Free (5–8 business days)

0–5 lbs: $4.90 (5–8 business days)

5–70 lbs: $19.90 (5–8 business days)

Standard Shipping

0–1 lb: $6.90 (3–4 business days)

1–5 lbs: $9.90 (3–4 business days)

Return Policy

We accept returns within 14 days of delivery.

To qualify for a return, items must be unused, in their original condition, and returned in their original packaging. Proof of purchase is required.

To request a return, please contact us at suesbotanicals@gmail.com.

If your return is approved, you will be provided with return instructions. Items returned without prior authorization may not be accepted.

Return Address:

13065 W. Grand Ave STE 8

Surprise AZ 85374

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible so we can review the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods including food, plants, and flowers

  • Custom or personalized products

  • Sale items

  • Gift cards

If you have questions about a specific product, please contact us before placing your order.

Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for processing. Depending on your financial institution, additional processing time may apply.

If more than 15 business days have passed since your refund was approved, please contact us at suesbotanicals@gmail.com.